Project Challenges:

• To review Medicare
  Post-op Cataract Eyewear filings, stop claim rejections and obtain proper reimbursements.
   
• To bring frame inventory under control, set-up an accurate program for tracking frame sales verses frame stock and make sure frame inventory
  meets patient needs. 
   
• To provide management and operational training and guidance for the new optical manager.
   
• To delineate the duties of optical staff members and recommend changes to internal and external policy and procedures.
   
• To establish protocols for internal & external discounting and vendor relations.
   
• To recommend benchmarks and a financial goal plan for the optical.
   
• To establish incentive and bonus programs for the optical and set performance review standards.
   

Strategy and Action Plan:

• Implemented Optical Tracking Production Software to obtain clear data on individual optical sales, capture rate and doctor production in relation to the optical.  A three month analysis reveals conclusive data to make adjustments.
   
• Worked with the practice’s software vendor, stopped claim rejections, received payment on previously rejected claims and trained the optical manager on how to correctly fill out and file claims.
   
• Conducted three levels of inventory data gathering to determine what product adjustments needed to be made to provide the right products for patient satisfaction.
   
• Adjusted frame and lens pricing structures to meet profit margins and compete effectively within the market place. 
   
• Established protocols, policy and procedures for the optical
   
• Provided optical financial goal plan and projections
   
• Established bonus, incentive and performance review standards for the optical staff. 
   

Mark Sczepanski, MD 

“The optical management systems that Ophthalmology Resources provides are accurate, precise, and very beneficial in determining exactly what course of action you need for your optical success.  We are extremely pleased with the sales and profitability of our optical dispensary.  In fact, we hired Pam Fritz in 2006 and brought her back again in 2008, just to keep us on the right track.”