Fraud and Abuse Specialists
We have extensive experience and expertise in detection of fraud and abuse within your optical dispensary and even your practice. We find the answers and work with you to solve the problems.Confidentiality guaranteed.

Pam Fritz meets with optical designers to review her clients dispensary design projects. Lori Estrada (l) of Fashion Optical Displays confers with Pam (r) on a new optical layout. www.FashionOptical.com

Practice and Dispensary Logistics
Assist in getting design bids. Work with your chosen designer to assure practice patient flow and dispensary logistics are excellent. Assist in all merchandising techniques. Consultation includes all exterior and interior elements.

Financial Analysis
The financial health of the optical is analyzed through P & L statements. We measure proven benchmarks against your figures. Provide a break-even analysis per location.

Dispensary and Practice Staff
Provide job descriptions for all optical and practice staff. Provide compensation, incentive and bonus programs for optical and practice staff that are tailored to your needs. Provide protocols for vendor relations, internal and external discounting policies. Provide Policy & Procedures Manual.

Human Resources
We conduct job searches for ophthalmologists, optometrists, opticians and practice administrators. We do the pre-screening, assessment and interviewing. We provide job descriptions, negotiate contracts and employment agreements.

Pam Fritz (rt) meets with a client's optical manager, Tamie Elliott and the Tura rep at Vision Expo (NYC "06). Fritz works closely to assure the best vendor relations and purchasing are accomplished.

Frame Inventory Management
An assessment of your frame inventory and recommendations of vendors to enhance your product mix and reflect your patient base. Negotiate with frame vendors to achieve the best payment arrangements. Provide retail mark-up schedule of frames to achieve profit margins.

Technology Consultation
Review existing practice and dispensary software or arrange for demos of software that is appropriate for your practice and dispensary.

Lab Management
Assess internal and external lab costs, quality control and efficiencies. Set-up the lab relationship and develop lab driven marketing programs that will enhance optical production. (Set-up many of these programs through Soderberg Labs.) Make sure that retail lens pricing structures meet profit margins. Provide complete lens pricing tables.

Optician Performance and Productivity
Institute a tracking system that reports productivity by optician, as well as Doctor. It also analyzes retail sales and cost of goods, per job. See Tracking Optical Production

Optical Training
Our associates are experts in both sales training and technical training. Education for the ABO exam testing can also be provided.

Doctor Capture Rate and Productivity
We track Rx performance per doctor and show doctors how to boost their capture rate to 80-90% of patients.

Insurances
Analyze 3rd party payment programs, their optical reimbursement profitability and their patient chair costs.

Medicare Post Cataract Eyewear - Our Specialty
Assist in the supplier application process. Analyze present system of reimbursement to assure that optical is filing 1500 form information correctly. Train optical and billing in all of these areas to assure that both the patients and the practice receive the maximum benefit.

Market Analysis
This includes assessment of the patient data base, assessment of the area demographics, market share analysis and up to a five - ten year projection.

Competition Analysis
On-site shopping of your competition to determine their pricing, policies, products and staff customer relations.

Contact Lenses
Our Contact Lenses consultant, a recognized expert in the management of CL's in the ophthalmology practice, is available for on-site training, business management consultation and vendor negotiations.

Marketing
Design internal and external marketing programs, tailored to your practice. Provide log designer. Work with graphic designers and internal management to develop advertising and many other patient communication tools to promote the practice and the dispensary.

Grand Openings and Trunk Shows
Complete coordination of special events, including arranging for on-site professional image consultant for your patients.

Front Desk and Tech "Sales" Training
Build team effort and professional polish with a consultation on sales training, professional etiquette and practice presentation for your staff.